Refund Policy – Spark Global Visa (A Division of Spark Corporation (OPC) Pvt. Ltd.)

1. SERVICE TERMINATION AND NON-REFUNDABILITY:
   Spark Global Visa (A Division of Spark Corporation (OPC) Pvt. Ltd.) reserves the right to terminate or withdraw its services without any refund of the service fee under the following circumstances:

   a) Failure to Submit Documents:
   The applicant fails to submit all required documents within 30 days from the date of registration. However, in cases where the IELTS report is required, the applicant is granted a maximum of 160 days from the date of registration to submit the IELTS report, while all other documents must be submitted within 30 days.

   b) Unauthorized Correspondence:
   The applicant corresponds directly with any government authority at any stage without prior written consent, authorization, or instruction from Spark Global Visa (A Division of Spark Corporation (OPC) Pvt. Ltd.).

   c) Defamation or Malicious Actions:
   The applicant engages in any activity that defames, discredits, or maligns the reputation of Spark Global Visa (A Division of Spark Corporation (OPC) Pvt. Ltd.), or interferes with its business operations in any manner.

   d) Non-Responsiveness or Voluntary Withdrawal:
   The applicant fails to respond to Spark Global Visa (A Division of Spark Corporation (OPC) Pvt. Ltd.)’s communication attempts ( calls or massages ) for a continuous period of 10 days or voluntarily withdraws from the process due to personal reasons.

   e) Medical Grounds:
   The applicant or any family member included in the application is deemed medically unfit during the visa application process.

   f) Police Clearance Certificate (PCC):
   The applicant fails to provide a valid Police Clearance Certificate (issued within the last 3 months).

   g) Insufficient Financial Proof:
   The applicant or any family member included in the application fails to demonstrate adequate financial means for settlement or maintenance, as required by the respective embassy or consulate.

   h) Violation of Immigration Laws:
   The applicant or any family member included in the application has previously violated any immigration or visa regulations or provides misleading or false information in the application.

   i) Late Submission of Additional Documents:
   The applicant fails to submit any additional documents requested by the consulate within the specified timeline during the application process.

   2. REFUND OF FEES:

Eligibility for Refund:

Refund of service charges shall be applicable only under the following conditions and is strictly limited to these grounds:

1. a) Visa Denial: If my visa is denied on any grounds whatsoever (excluding cases involving fraudulent documents submitted by me), after appropriately applying through Spark Global Visa (A Division of Spark Corporation (OPC) Pvt. Ltd.) and utilizing its services.
2. b) Change in Immigration Rules: If the immigration rules of the destination country are amended within 30 (thirty) days from the date of signing this agreement, resulting in my disqualification under the new rules or any other applicable scheme.

Refund Processing:

If my refund request falls under the acceptable terms and conditions of the company and the service agreement, and is duly approved, the refund shall be processed within a maximum of 45 (forty-five) working days.

Mode of Refund:

Refunds, if applicable, shall be issued exclusively through NEFT/RTGS transfer to my designated bank account.

3. EXCLUSIONS:
   This refund policy is strictly limited to the conditions mentioned herein. Any refund requests outside the scope of these terms will not be entertained.

   By availing of the services of Spark Global Visa (A Division of Spark Corporation (OPC) Pvt. Ltd.), the applicant agrees to abide by the terms and conditions outlined in this Refund Policy.